Sts. Mary & Elizabeth Hospital

recently completed a 5-month implementation upgrading from a previous Intego platform to the new ProNet.net nursecall management software on all wings except three. 

 According to Keith Walter, Account Manager, CHI Clinical Engineering, one of the main selling points of upgrading to the Intego ProNet.net nursecall management software was the smart locator system, “They really liked the locator feature, and were very interested in being able to track response times, time spent in patient rooms by staff, etc.”

Since completion of implementation in mid  July 2007, SMEH has already begun to realize the benefits of the system. "The  ability to track staff responses to the patient needs [has been] critical in helping the organization attain superb customer service ratings from the patients. It also gives the managers the ability to review room attendance at particular points in time. This is extremely useful should a patient lodge a complaint stating that they had poor response, or that they weren't being visited in the room. A quick query of the database for the particular time and patient room, and the data will show at what times of day the staff attended to the patient, and for how long.” says Keith Walter, Account Manager, CHI Clinical Engineering.

The nursing staff at SMEH has also developed hourly rounding on patients to ensure they are completely satisfied with their nursing care. These visits have cut down on nurse call requests, thereby increasing efficiency and productivity of staff.

Plans have already been made to upgrade the remaining wings with the new locator system and Call Answer Terminals interfaced to the new ProNet server. As a cost savings to the facility, the actual analog stations will continue to be used with the new system.  http://www.jewishhospital.org/index.asp